contact us

Question about your policy? We're here to help. However you prefer to get in touch, you can find all the info you need right here.

auto insurance contact info

Call 1-888-ESURANCE (1-888-378-7262). We're here to help 24/7.
Email: Send us an email. We'll do our best to respond within 24 hours.

Manage my policy

As a policyholder, you can log in to view your claim status, contact your dedicated claims rep directly, and maintain your policy.

Policy cancellation

We hate to lose you as a customer, but if you need to cancel your Esurance auto policy, please call us anytime at 1-888-ESURANCE (1-888-378-7262).

Send us information

You can email, fax, or mail us any required documents. Including your name and policy number will allow us to process your docs a little more quickly.

Email: customerservice@esurance.ca

Policy cancellation

Mail & fax (claims-related documents):
Esurance Insurance Company of Canada
4639 Manhattan Road South East, Suite 125
Calgary, AB T2G 4B3
Fax: 1-888-237-5864

Mail & fax (any other documents):
Esurance Insurance Company of Canada (EICC)
27 Allstate Parkway Suite 103
Markham, ON L3R 5P8
Fax: 1-888-545-9370

Corporate Headquarters
Esurance
650 Davis Street
San Francisco, CA 94111

Report a claim

You can report your claim online or call us anytime at 1-888-ESURANCE (1-888-378-7262).

Customer feedback

How are we doing? If you have feedback (good or bad) about our website, products, and services, please send your comments to customerservice@esurance.ca.

Esurance Complaint Resolution

Being a modern company means paying attention to what our customers have to say … no matter what they have to say. We always welcome your input and promise to listen when you speak. We are committed to resolving any customer issues. Find additional information here

consumer report information

As part of the underwriting process, we obtain information about your driving record, claims history, and consumer report information from CGI, an independent third-party company. You can go under the "Support" tab on the CGI website to complete a request form to get a free copy of your consumer report. You can also contact the helpdesk at 1-888-430-9906.

To request your free consumer report, mail or fax your completed form to:

CGI Technical Assistance Centre
1350 René-Levesque West, 7th floor
Montreal, PQ, H3G 1T4
Fax: 1-514-415-3889