auto insurance contact info
If you need to file a claim, we're here 24/7 to help you through the process. Call 1-888-ESURANCE(1-888-378-7262). Need coverage in Canada? Have a question about your policy?
Contact Ivantage at 1-855-622-2233 or click
Manage my policy
As a policyholder, you can log in to view your claim status, or get information on your policy.
Report a claim
To report your claim, call us anytime at 1-888-ESURANCE (1-888-378-7262).
Esurance Complaint Resolution
If you have a claims related concern or complaint you should first contact your claims representative directly. If the representative is unable to resolve your issue, please ask to be connected with a claims supervisor for further assistance.
If you have a non-claims related concern or complaint we encourage you to call Ivantage and a representative will attempt to resolve the issue /situation directly. If they are unable to resolve your issue, you should ask to be connected with a supervisor for further assistance.
If your concern has not been resolved after completing the above steps, a written complaint should be directed to the Allstate Ombudsman for resolution through Allstate’s Ombudsman Complaint Examination Process.
consumer report information
As part of the underwriting process, we obtain information about your driving record, claims history, and consumer report information from CGI, an independent third-party company. You can go under the "Support" tab on the CGI website to complete a request form to get a free copy of your consumer report. You can also contact the helpdesk at 1-888-430-9906.
To request your free consumer report, mail or fax your completed form to:
CGI Technical Assistance Centre
1350 René-Levesque West, 7th floor
Montreal, PQ, H3G 1T4