home insurance claims

It's hard to imagine anything happening to your home or the valued possessions inside of it. But if that unexpected and unfortunate day ever comes, here's how to get in touch.

homeowners insurance claims contact info

File a claim by phone: 1-888-ESURANCE (1-888-378-7262)
Hours: 24 hours a day, 7 days a week

Contact your claims rep

the home insurance claims process

Having all the right information handy before contacting your insurer to report your claim can help bring your life back to normal faster. There are a few documents that you should try to have available, including:

  • A complete list detailing what was damaged, lost, or stolen; the value of the property; and the circumstances of the incident
  • Receipts for the damaged, lost, or stolen property
  • Police and/or medical reports, if any were filed

How long will it take to process my homeowners insurance claim?

With Esurance reps available 24/7, we can start the claims process as soon as you get in touch.

In general, simple claims can be settled in a matter of weeks, while more complicated claims can take significantly longer, especially if several estimates are needed. It also depends on the severity of injuries or damages, as well as the willingness of other involved parties to cooperate.

If you provide as much information and documentation as possible, we'll be better able to expedite the process.

Will filing a claim affect my home insurance rate?

Not necessarily. Depending on the type of claim you report, your rate may or may not increase. Either way, your policy is there to help you get back on your feet after an incident. And remember: our claims reps are always available to answer any specific questions you may have.

When I file a home insurance claim, do I need to contact the police?

In addition to reporting the claim to your insurance company, you should also report the incident to the police if it involved theft, burglary, or vandalism. This will quicken the claims process down the road.

What happens after I report a homeowners insurance claim?

Your claims adjuster will contact you and explain a plan to get your claim resolved and answer any questions you have. No 2 claims are the same, so each one is dealt with and resolved on a case-by-case basis.

How long will it take to receive my settlement?

Again, this varies on a case-by-case basis. But as a proud member of the Allstate family, Esurance is backed by the strength of a longtime industry leader. You can feel confident in our ability to make the claims process hassle-free and pay settlements as soon as we can.